Customer Reviews:
Showing reviews 1-5 of 14
 Do not buy this July 12, 2010
Jose Pablo Rodriguez
This is the worst HP product I have bought.
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br /I can't connect with my Flickr albumbs.
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br /It is very difficult to set up.
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 Serious Piece of Junk June 7, 2010
ZinkDude (fairfield, CT)
I am also an IT person for aliving. I will jsut say that this thing seesm like it should be in alpha test, not even beta test. The general concept is great. But I am very disappointed with HP.
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br /Good Qualities :
br /- Can set up an email address to automatically send photos to is.
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br /Bad Qualities:
br /- Picture frame is cheap plastic
br /- Speakers are horrible
br /- Device often loses its wi-fi connection and has to be reporgrammed.
br /- As other use mentioned, integration is weak in terms of memory card to online photos.
br /- It often fails to do whatever online action you are trying to do and you have to keep on trying.
br /- It is so slow, one is not often sure if the remmote is not working or wether its processing your request.
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br /I am embarrassed I paid $150 for this when it came out. Maybe its worth $60. if they come out with updated firmware for it, it might work better.
Designed by Carly Fiorina? May 31, 2010
J. Asher (Phoenix, AZ)
Well I guess I'm lucky, because the frame is currently stuck in a firmware download reboot loop, and so back it goes.
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br /But all the complaints from other reviewers.... They're all accurate. The frame is slow, the connectivity is poor with my netgear router using wep, and it's 2010, and the frame does not do rss. But even the services it does do, namely picassa, it does poorly.
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br /I was hoping for a frame I could set up, configure, and then ship to someone who just wants to see a slideshow of my picasa albums of my kids. But the frame does only one picasa album at a time, and it does not do that automatically on power on, you have to set it to the album each time.
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br /The frame is a total embarrassment to HP. And I say that while typing on an HP desktop quad core computer that I love, with another in the living room, printing the return form out on my HP OfficeJet J6480, and having given my middle school daughter my HP-17BII calculator just last week after telling her how in high school I took a bus across Los Angeles to get to a store selling the bestest calculator of all time, the HP-25.
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br /The only explanation I have is that Carly Fiorina designed this frame.
Had to return it ! January 23, 2010
Juca Bala (TX USA)
1 out of 1 found this review helpful
Right out of the box it refused to communicate with my wifi network which uses the secure WPA2. After 3 hours of messing with it I decided to change my router to WEP and it finally connected and download itself a new firmware version.
br /Well, it's all over the internet that the WEP is not secure , so I changed again
br /to WPA2, and the problems started . The connection to DHCP would fail most of the time or it would freeze while showing picture from Picassa website and trying to play radio station at the same time. Before buying this item see if HP decided to added the support on its own web site, for my surprise I couldn't find this device listed there at all, I called HP and their advise was to reset the router....What a pit! This device has good specs, if would just work....
br /At least buy.com was very friendly to accept it back and provided a shipping label.
There's Nothing "Smart" about the HP Smart WiFi Digital Frame December 29, 2009
Jon C. Allen (Huntsville AL)
8 out of 8 found this review helpful
Like many others, I bought this HP digital frame as a gift. The main selling point was the WiFi capability that allows the frame to receive photos directly by email, text message, or photo sharing sites.
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br /Unfortunately, the HP "Smart" digital frame is anything but.
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br /We have spent several days trying to set-up the HP frame and getting it to work. Sadly, it does not work well at all.
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br /You register your frame at the HP website in order to enable features such as weather, photos by email, etc. Herein lies the first big problem. Every time you choose "Set-up" on the frame (even to check previous settings), you are forced to generate new authentication codes to associate the frame with your website account. This is very frustrating and inconvenient.
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br /The same thing happens with setting up the wireless network -- if you go into the setup menu, the previously connected wireless network is removed and you are forced to re-enter your wireless settings. (Which can be a pain if you have to remember generated passwords/keys from your wireless router.)
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br /After all the countless false starts and re-entering settings, we tried emailing photos to our newly registered frame. At the HP website, you authorize email addresses and cell phone numbers that can send photos to your frame. Those addresses receive an automated email with the frame's unique email address. We tried sending photos to the frame, but it did not work. THE EMAILS SENT TO THE FRAME FAILED AND BOUNCED BACK. All the emails sent to the frame were returned to the sender with a "Mailbox Full" error message. Apparently the company HP hired to maintain the email gateway to the frame is not reliable.
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br /A few days later, we were finally able to get photos sent to the frame via email. (Apparently HP corrected their "full mailbox" problem? Which suggests the same problem could happen at any time again in the future.) So, great, the frame is finally receiving photos. Unfortunately, the menu on the frame that allows you to receive those emailed photos does not work properly. (For some reason HP divides all the types of content between a confusing set of menu areas.) Emailed photos cannot be deleted off the frame and you are not able to select an emailed photo directly in order to copy it to a memory card, the frame's internal memory, etc. This seems to defeat the purpose of the receiving photos by email or text message.
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br /Unfortunately, it seems every other aspect of this frame has problems or does not work as advertised. Menus are so slow you never know if the keys pressed on the included remote are working or not. The "Weather" function depicted on the packaging shows a large weather map -- the actual Weather function on the frame does not show any map or graphics whatsoever. The frame body itself looks less like a photo frame (it is black/grey with a curve in the body) and more like a small tablet PC, which isn't necessarily appealing if you want the look of a traditional picture frame.
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br /Finally, the worst problem of all is the frame does not automatically start playing a slide show when you turn it on. (!?) Every digital frame manufactured is only required to do one thing: Start a slideshow of photos whenever it is turned on. The HP frame does not do that. The documentation says that the frame will only start an automatic slide show if there is a media card inserted full of photos. If the frame only contains photos on it's internal memory or in the "Emailed/MMS photos" section, it will not play a slide show automatically. Worse still, we inserted a Compact Flash card full of photos and the frame still will not start slideshows reliably.
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br /We tried contacting HP Customer Service about these problems. When we talked to the call center in India, we were told they could not help us, and were given other HP numbers to call, which, surprise, when we tried calling we ended up back in the very same call center in India. An endless loop of no help. We also tried emailing HP customer service, but never received any response, even days later.
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br /I don't understand why HP would produce a product that works so poorly (and not as advertised) and not even offer any kind of customer service help whatsoever.
Showing reviews 1-5 of 14
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